OPLYSNINGER OM COVID-19
Lapoint har stor erfaring med håndtering af forskellige typer begivenheder rundt omkring i verden, og det er vigtigt, at vores gæster føler sig trygge ved at rejse med os.
Vi overvåger udviklingen nøje på hver af vores destinationer, og vi er i kontakt med sundhedsmyndighederne i hvert land og følger deres retningslinjer, i tilfælde af, at der vil blive rapporteret udbrud af COVID-19 (coronavirus) i et af vores nærområder.
Vi opfordrer alle vores gæster og medarbejdere til at følge retningslinjerne for forebyggelse af spredning, der er givet fra Verdenssundhedsorganisationen: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
Vi opfordrer også vores gæster til at følge anbefalingerne om rejserådgivning fra Udenrigsministeriet i dit eget land. Som et norsk registreret selskab vil Lapoint følger alle råd og regler fra det norske udenrigsministerium. Du kan læse mere om det her (indholdet er på norsk): https://www.regjeringen.no/no/tema/utenrikssaker/reiseinformasjon/korona_info/id2691821/
Lapoint tilbyder mulighed for ombooking for alle bookinger med rejsedato 2023. Ombookinger skal udføres 7 dage inden afrejse. Kunder kan ombookes til enhver camp med ankomst dato senest 12 måneder efter ændringsdatoen. Hvis en gæst ønsker at ombooke campen til en anden destination, justeres fakturaen i henhold til den nye destinationspris.
Hvis du køber din rejse hos os nu, tilbyder vi gratis afbestilling op til 7 dage før ankomst dato.
I alle tilfælde anbefaler vi dig altid at følge disse trin:
1. Kontakt dit private forsikringsselskab for eventuelle refusionsanmodninger
2. Kontakt dit flyselskab for problemer vedrørende dine billetter
QUESTIONS AND ANSWERS IN FAQ:
Vi har forsøgt at samle de hyppigst stillede spørgsmål om COVID-19 Virus til dig her, vi håber, at disse svar kan hjælpe med, at fjerne enhver tvivl, du måtte have om din Lapoint-reservation.
Q: I haven’t made a booking yet, and now I am afraid of doing so, what are my rights in relations to the COVID-19 virus and traveling with Lapoint?
A: We strongly advise you to add our cancellation insurance when doing a booking with us. This can only be added upon booking time. Without this insurance we will try to accommodate you the best we can if your booking is directly or indirectly affected by the COVID-19 (Coronavirus).
Q: Generally speaking, what does Lapoint offer for customer who already have a booking:
A: Lapoint is offering rebooking opportunities for all bookings with travel dates 2023. Rebooking needs to be done 7 days prior to departure. Customer can rebook to any camp with arrival date within 12 months of change date
Q: I am afraid, I do not want to travel. What are my options?
A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customer can rebook to any camp with arrival date within 12 months of change date
Q: I want to keep dates but change destination. Is that possible?
A: As long as we have space on any other destination, we will try to accommodate this wish. If we don’t have any availability on the desired camp destination, we will try to change the dates of your travel as long as you make this change before 7 days of scheduled arrival date.
Q: I want to cancel my trip. What do I need to do?
A: If you have bought Lapoint´s cancellation insurance you can cancel your trip until 1 day prior to departure by sending an email to [email protected], [email protected], [email protected] or [email protected] Cancellations after the arrival date are not considered valid.
Cancellation terms without insurance
The Traveler’s cancellation of the Package Tour must be done in writing, either by mail or e-mail to [email protected], [email protected], [email protected] or [email protected] us a written cancellation with the number of your Booking Confirmation and your account number included, and we will refund the amount within 2 weeks from the cancellation date.
The date of which Lapoint Travels receive the cancellation will be crucial for the amount of the refund / the Traveler’s payment responsibilities.
Cancellation in days before departure; percentage of total refund:
From 61 days or more to arrival; 75% (you will be charged 25 % of the total amount)
60 days or less to arrival: 50% (you will be charged 50 % of the total amount)
Under 30 days to arrival: 0% (you will be charged 100 % of the total amount)
We can also help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customer can rebook to any camp with arrival date within 12 months of change date
Q: Norwegian Ministry of Foreign affairs (UD) is putting restrictions on travelling to the country of question
A: Customers can rebook to any camp with an arrival date within 12 months of the change date. Customers can get a refund if they have a booking with an arrival date in less than 2 weeks from the date of the restriction and only as long as the restriction is official. As soon as the restriction is lifted, the refund option is also lifted (e.g. no longer an option). We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: My flights got cancelled but there is no travel restrictions to the country
A: We advise you to contact your flight company or your private insurance company for more information.
We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: Airport is closed due to coronavirus
A: Please contact your flight company for details regarding your tickets. As this purchase was not made directly with Lapoint, Lapoint cannot assist in this matter.
We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: Flights to the destination are stopped
A: Please contact your flight company for details regarding your tickets. As this purchase was not made directly with Lapoint, Lapoint cannot assist in this matter.
We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: I am in quarantine and can not travel
A: Please contact your private insurance company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: I am in quarantine at destination/camp
A: The camp will accommodate you as best as possible, follow advice form staff and local health authorities, contact your private insurance company. As long as we have space and are open for business you are very welcome to extend your stay with us for an additional room cost.
Q: USA forbid all entrance from Europe
A: Please contact your flight company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: Country forbid you to enter
A: We advise you to contact your private insurance company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of the change date.
Q: The country I am travelling to is in «lockdown»
A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: The country I am in is in «lockdown»
A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.